If you have any questions or concerns regarding your order please contact: firstname.lastname@example.org
STANDARD SHIPPING TAKES 2-7 BUSINESS DAYS TO ARRIVE
WE DO NOT SHIP ON WEEKENDS/HOLIDAYS
My tracking shows delivered but I cant locate my order, what do I do?
Contact your local post office immediately. Once your package leaves our location, the carrier holds full liability of said package. The Aries Minks is not responsible for lost/missing/stolen packages/product.
When will my order ship out?
We are currently processing at 1-3 business days. Not including holidays or weekends(Saturdays/Sundays). Once your order is placed, a confirmation will be sent to you by email. After your order has shipped, you'll receive a notification of shipment with tracking information by email.
My package still says “Pre-Shipment”
If your tracking number still shows your package in “Pre-Shipment” mode, please allow 5 business days for USPS to scan your package and update their tracking. If it is still in pre-shipment on the 5th day, contact us and we will contact the post office for an update on the package.
Can I return/refund/exchange/cancel my order?
All sales are final; no returns, refunds, exchanges, or cancellations etc. If anything is damaged please contact us at email@example.com so we can find a resolution. Due to COVID-19, items cannot come back as an exchange or a return.
I accidentally entered an incorrect address at checkout, how do I fix this?
If you entered an incorrect address at checkout, notify us within 24 hours or your order may be fulfilled with an incorrect address and shipped to an incorrect location. We will not offer refunds if your package gets sent to an incorrect address you provided us with.